Webinars

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Presented by:

John Patterson

John Patterson

Sage Director of Customer Experience Click to read more...
Rew Golding

Rew Golding

Rant & Rave Head of Channels & Partners Click to read more...
Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to read more...
16th February 2017

DATE: 16 February 2017
TIME: 12PM GMT

Join John Patterson, Director of Customer Experience, Sage and Rew Golding, Head of Channels & Partners, Rant & Rave as they discuss why Sage has partnered with Rant & Rave to better capture and understand the voice of its customers. The webinar will explore the link between your culture, your people and your customers’ satisfaction, with a specific focus on…

  • The importance of culture
  • The impact of positive behaviour
  • Whether better behaviour can really influence NPS
  • The importance of the customer journey & where to close the loop
  • Tuning into recommendations
  • Why the real-time words of your customers are your most powerful asset for improving people performance

“Mindset matters and culture is key. Nothing is better at creating this than using the power of stories.”

John Patterson, Director of Customer Experience, Sage

Webinar

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