Rikjan ScottIMImobile Head of Solutions Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
Making omnichannel a reality: learnings from major brands & tips to get started
DATE: 6TH APRIL
TIME: 12PM BST
The ‘conversational commerce’ revolution is challenging every type of consumer-facing business.
Simply put, a business’s capabilities to deliver a true omnichannel customer experience will now determine a large part of their success. Those that can quickly integrate new messaging channels into business processes and workflows will have a distinct competitive advantage over those who can’t. That’s because they’ll be able to deliver a better customer experience on channels their customers prefer to use.
At IMImobile, we work with blue-chip enterprises such as Vodafone Group, O2, Telefonica, EE, Centrica and The AA, helping them to overcome the barriers and challenges of complex channel integration – without the need to rip out or make costly changes to existing CRM and CCI infrastructure.
This webinar will provide you with practical insight on:
- Orchestrating communications smoothly across your existing systems.
- Reducing the time-to-market for new customer service initiatives.
Key learnings you’ll take away:
- How to design and implement true omnichannel customer journeys using a low-code platform approach.
- How to empower your agents to serve customers across multiple channels with an easy-to-use cloud application.
- How to get started with chatbots – including building the business case for new bot initiatives.
- Insights from brands such as The AA, British Gas, and Tier 1 retail banks into how they interact with their customers through our contact centre solutions.