Sponsored by

Presented by:

Rikjan Scott

Rikjan Scott

IMImobile Head of Solutions Click to
Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to
06th April 2017


The ‘conversational commerce’ revolution is challenging every type of consumer-facing business.

Simply put, a business’s capabilities to deliver a true omnichannel customer experience will now determine a large part of their success. Those that can quickly integrate new messaging channels into business processes and workflows will have a distinct competitive advantage over those who can’t. That’s because they’ll be able to deliver a better customer experience on channels their customers prefer to use.

At IMImobile, we work with blue-chip enterprises such as Vodafone Group, O2, Telefonica, EE, Centrica and The AA, helping them to overcome the barriers and challenges of complex channel integration – without the need to rip out or make costly changes to existing CRM and CCI infrastructure.

This webinar will provide you with practical insight on:

  • Orchestrating communications smoothly across your existing systems.
  • Reducing the time-to-market for new customer service initiatives.

Key learnings you’ll take away:

  • How to design and implement true omnichannel customer journeys using a low-code platform approach.
  • How to empower your agents to serve customers across multiple channels with an easy-to-use cloud application.
  • How to get started with chatbots – including building the business case for new bot initiatives.
  • Insights from brands such as The AA, British Gas, and Tier 1 retail banks into how they interact with their customers through our contact centre solutions.


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