Sponsored by

Presented by:

Ian Mahoney

Ian Mahoney

Marks & Spencer Business Solutions Manager - Retail Click to read more...
Richard Lamsdale

Richard Lamsdale

Nuance Communications Digital Communications Specialist Click to
Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to
22nd May 2018

Tuesday 22nd May

M&S is one of the UK’s leading retailers. As a business they are highly committed to making every moment special for their customers and continuously finding new ways to improve the shopping experience, both instore and online.

To help achieve these challenges, M&S have deployed a virtual assistant to assist with their digital customer engagement strategy. 

Join M&S and Nuance for this webinar to find out:

  • The business challenges M&S faced with increasing customer contact.
  • How to identify the need for a Virtual Assistant and the strategy to overcome these challenges.
  • Top tips for selecting the right Virtual Assistant, whilst identifying the use cases.
  • Learn how Jetstar, Dominos, Swedbank and other forward-thinking organisations are using VA’s to improve customer engagement and build brand loyalty.


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