Sponsored by

Presented by:

Natalie Calvert

Natalie Calvert

to implementation Customer Experience & Employee Engagement Strategy Click to read more...
Gregg Widdowson

Gregg Widdowson

NICE inContact Director of Sales Engineering EMEA Click to read more...
Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to
02nd September 2020

Customers have a mobile-first mindset. They expect to be able to use their smartphones to access all channels: voice, chat, video, among others. And they expect contact centres to keep up with them.

Discover why it’s more critical than ever that contact centres deliver digital-first communication – and why seamless movement across channels is key to customer satisfaction. Join NICE inContact expert, Gregg Widdowson, and Natalie Calvert, founder of CX High Performance for this live webinar.

What you can expect:

  • How to deliver seamless movement across channels
  • Find ways for agents to provide faster issue resolution
  • Discover how to drive efficiency through stronger agent performance
  • Explore new strategies for exceeding key performance indicators


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