Steve HurstEngage Business Media Editorial Director Click to read more...
Trevor GeraghtyDifference Corporation Owner Click to read more...
Omnichannel = OMNICHOICES – We want it all and we want it now
DATE: 30 MARCH
TIME: 12PM GMT
This webinar will provide food for thought and practical actions to take away in order to delight today’s demanding customer. It will take you on a journey where you should find parallels in your own businesses and opportunities to delight. We are all in the service business and the client decides how they contact you, when they contact you and what their expectations are. You are not in control any more, your service is measured daily against the best of your competition and how you perform is reported daily via applications such as TrustPilot, TRIP Advisor etc.