John DuffyVoiceSage Account Consultant Click to read more...
Matthew WeilVoiceSage Head of Product Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
Optichannel And AI – The Shape of Future Customer Contact Strategy
date: 26th October
Chatbots are about to change customer outreach in the form of super-efficient front ends powered by the latest Artificial Intelligence (AI) techniques, and are available to help your customers on a 24×7 basis.
Brands see great potential in the approach, knowing they can use them to help the customer journey, as well as offer timesaving automation of many repetitive tasks.
But what’s the reality behind the promise? What’s the ideal balance between chat and other channels? Is there such a thing as over-reliance on a technology that doesn’t appeal to important demographics?
To help, VoiceSage and Engage are offering a special online webinar which will focus on a helpful new approach — optichannel, what’s the best channel for you to respond to a customer on?
It’s going to explain why AI-enhanced consumer service will change customer outreach, as an addition and a support for the contact centre.
It will also cover practical issues around how to implement the tech in the real world successfully as part of an optimal channel strategy.
Come to hear experts discuss:
- How chatbots and AI is emerging as real option for contact centres
- Customer examples of how AI technology can improve performance and behaviour
- How you can set up numerous triggers and business rules to maximise responsive service
- Explore the optichannel paradigm for customer, department to customer, and individual to customer style queries: AI, voice, mail, text or social media, and which works best for what outreach need.