Webinars

Sponsored by

Presented by:

Dean Ballard

Dean Ballard

Orbit Group Head of Performance Excellence Click to read more...
Yiannis Maos

Yiannis Maos

Rant & Rave Head of Digital Click to read more...
Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to read more...
24th August 2016

As part of their 2020 vision of reaching 90% customer satisfaction, Orbit, one of the UK’s largest Housing organisations, became the first of its kind to launch a real-time feedback system.

Join Dean Ballard (Head of Performance Excellence, Orbit) and Yiannis Maos (Head of Digital, Rant & Rave) in our Webinar as they discuss how Orbit has reduced the number of Advisors on improvement plans by 70% and seen sickness levels drop below 5% by using the Voice of their tenants to transform their culture.

The webinar will cover:

• Why emotion is key to building (and influencing) the right culture
• The trap of the ‘customer service department’ and why you should avoid siloed responsibility
• How to create the right environment for your employees to thrive
• How to encourage frontline staff to become masters of their own destiny
• How to connect action back to business results

Webinar

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