Chris EzekielCreative Virtual Founder & CEO Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
Orchestrating a Seamless and Efficient Customer Experience
Consumers continue to rank customer experience as a key factor in purchasing decisions and want a quick, easy and painless way to get the information and support they need on the channel that works the best for them in the moment. They expect to receive consistent and reliable information regardless of whether they self-serve or interact with your contact centre.
But with information coming from so many sources and a growing number of contact channels to maintain, how do you hold it all together to create a consistent, convenient and efficient customer experience?
Through a series of live demonstrations, you’ll learn:
- The benefits of centralising knowledge management control and using a single orchestration platform to deliver consistent support across contact channels
- Best practices for implementing chatbots, virtual agents and live chat to provide accurate and seamless omnichannel engagement
- Ways to leverage a hybrid of artificial intelligence and human input to reduce support costs whilst improving conversational engagement
Register now to see how organisations around the world are delivering seamless, consistent support and increasing customer satisfaction scores.