Dr Nikolay D. GaubitchPindrop Manager, Research EMEA Click to read more...
Mike HaleyCifas Deputy Chief Executive Click to read more...
Chris MadgeGenesys Account Executive Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
Preventing call centre fraud
DATE: 8TH NOVEMBER
Attending this webinar will show business leaders how to develop a robust and effective fraud prevention strategy to safeguard their call centre operations.
Call centre fraud has risen by 45% in the last four years and organisations across all segments need to be braced for this trend to continue. Companies are investing billions on bolstering their cyber defences, but the phone channel is often overlooked, making it the weakest link for hackers and fraudsters to exploit.
This webinar will explore the need for organisations to better equip themselves against this threat. It will bring together business leaders and industry experts to discuss the latest trends and solutions that are helping companies to quickly and accurately detect and prevent contact centre fraud.
During the webinar we discuss key industry challenges around:
- Identifying fraud risk factors
- Current solutions on how to monitor and detect phone fraud
- Cross-channel fraud and the call centre
- Understanding the fraudster