Neil TitcombOdigo Managing Director UK&I Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
Research Results Revealed: How UK Businesses are Using AI to Improve CX
UK business executives are aware they do not have the artificial intelligence (AI) skills and knowledge to drive the customer experience (CX) that their organisations want to achieve. This is a key finding from independent research conducted by Davies Hickman Partners on behalf of Odigo.
While UK business executives are increasingly interested in investing in AI (AI uses machines that learn from experience whilst emulating human thinking and actions), with over 80% thinking AI would add value now and in the future, 4 in 5 respondents also recognise that there is a lack of knowledge in their organisations when it comes to understanding different AI technologies.
Join us as we unveil the headline results from this insightful UK survey of senior enterprise decision makers about how UK businesses are using AI to improve CX.
The full survey report will be shared after the webinar.