Martin Hill-WilsonBrainfood Consulting Founder Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
Why Service Leaders Need a 2017 Strategy
DATE: 7 FEBRUARY
TIME: 11am GMT
Yearlong ‘to do’ lists such as implementing chat or upskilling team leaders is not strategy. Strategy responds to much broader market changes. In a coherent manner. Disruption in the form of unexpected new value propositions, data smart brands and of course rapidly morphing customer behaviour become a lethal cocktail when attention is not 100% on the outside-in view of events. The journey of designing your own strategic response to your version of being disrupted is what generates your truly important priorities and investment decisions.
This webinar gives you an opportunity to evaluate whether you have the right kind of service strategy for 2017’s version of the digital economy. It covers
- Your ability to track new customer behaviour
- The quality of your customer engagement
- The velocity and effectiveness of your service innovation
- Your approach to customer service evolution
Your presenter is Martin Hill-Wilson. A globally recognised thought leader in the areas of customer engagement and the digital economy. He is a well-known face within the Customer Engage community as both a chair and speaker at summits and annual conferences.