Sponsored by

Presented by:

Chris Wood

Chris Wood

Engage Business Media Managing Director Click to
Dave Thomson

Dave Thomson

Salesforce Service Cloud Specialist Click to
Tim Pickard

Tim Pickard

NewVoiceMedia SVP Marketing Click to
12th June 2014

For the first time, customers have access to more advanced and integrated technology than many of the organisations they seek service from.

This demands changes in customer service, both in terms of people as well as channel strategies. Businesses must move quickly to support the “always connected” and unforgiving, digitally-savvy customer who knows exactly what they need, and they do not expect to wait.

Listen to this webinar to get some practical solutions on meeting this challenge head-on, to win the race for customer wallet share.

Chris asks Tim to focus on the key learnings from their recent research into digital native customers and Dave presents a different perspective and understanding into meeting customer expectations.


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