Claire SportonConfirmit SVP of CX Innovation Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
The State of Customer Experience: Time to get real
Date: 30th January 2018
In our recent report “The State of Customer Experience: Time to get real”, based on a survey of over 250 Customer Experience professionals, we have tried to identify what the most successful companies are doing, what we can learn from them, and what you need to do to deliver similar results.
In this webinar, Claire Sporton, Vice President, Customer Experience Management, Confirmit and Steve Hurst, Editor, Engage Business Media will discuss some of the key highlights of the report. They will discuss the current barriers to progress and how to overcome them, including best practices from industry leaders, before looking to the future. With opinions gathered from across the global CX industry, Confirmit will help to reveal where the next ‘big thing’ will come from and – in the meantime – what we can all be doing in order to make the most of the here and now.