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Presented by:

Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to
Graeme Fulton

Graeme Fulton

BT Head of Business Development for Cloud Services Click to read more...
25th November 2014

Personalised Video will change the way consumers view us, and the way they want to interact with us and our contact centres.

For all you need to know about this exciting and innovative new way for organisations to engage with their customers join Engage Customer and BT for our Personalised Video webinar on Tuesday November 25 at 12 noon GMT.

Digital is now the media of choice, and it’s getting personal. Most consumers will simply discard direct mail or delete email unless it is personally relevant to something they are currently interested in.

Nearly half of consumers take action after watching online videos and two thirds feel more positive about a brand when messages are personalised. Customer response is ten times higher than for traditional email, and it can mean a third fewer calls to contact centres when customers sign up for a new service.

In this webinar chaired by Steve Hurst, editorial director at Engage Customer, Graeme Fulton of BT will show you, using live video examples, why Personalised Video is such an engaging and useful tool for organisations and consumers alike. You will also get valuable insight into the way Personalised Video is implemented and is set to be used across different industries.



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