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Presented by:

Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to
Leon Stafford

Leon Stafford

Interactive Intelligence Regional Territory Manager Click to
20th May 2014

The role of the contact centre is changing fast as consumer behaviour and expectations are increasingly dictating how organisations interact with their customers, and this change potentially puts the contact centre in a uniquely strong position within the organisation.

But all too often that potential is not being realised and the contact centre is still being viewed as a cost centre rather than a profit centre – as a burdening business silo rather than a booming business imperative.

So how can we make sure that the contact centre is not seen as a siloed operation – how can we bring it into the very centre of our organisations’ customer experience and engagement strategies?

To get the answers join Steve Hurst editorial director at Engage Customer and Leon Stafford director at Interactive Intelligence at this interactive webinar where Steve will give his independent overview of the state of play in contact centres and Leon will give his 10 top tips on how to maximise their value to customers, employees and the overall business.

So if your organisation has a contact centre and you want to find out how to make it a core and connected part of your customer service strategy then listen to the recording.


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