Audelia BokerNICE Demand Generation Director for EMEA Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
The 2 Forces That Will Transform Insurance Customer Experience For Ever
What’s YOUR Definition of Digital Transformation?
Digital Transformation means something different depending on who you ask. We all instinctively know we should be doing something about it; we’re just not sure what that something actually is.
Learn about why tomorrow’s insurance is about mapping the internal definitions against a complete view of the customers’ journey, with analysis on what the touch-points are, where digitalisation has the most impact on the customer experience, and implementing cross-channel and enterprise-wide solutions that enable you to shape that journey in real-time. This webinar provides key insights to help you kick-start your business and gain competitive advantage.
Emerging Insurance Regulations: Your Opportunity to Stand Out.
Lack of visibility and transparency, bad sales practices along with incentives and conflicts of interest, compliance blind spots, poor complaint management, organisational culture – these are all drivers of not acting on the best interests of the customer. In this webinar, NICE Systems will discuss how the FCA should not be seen as a burden on your shoulder, but rather as an opportunity to differentiate your company from the competition by changing the culture and behaviours within the insurance industry and putting customers at the heart of your business model.