musicMagpie case study: The chatbot requirement tipping point – when is it time to automate?

The promise of chatbots for customer service has been hyped for many years. A steady presence on the Gartner hype cycle which peaked in 2020, 2021 will see chatbots move into the ‘slope of enlightenment’ where adoption is industry standard. Chatbots for customer service are now the new normal! Has your business made the leap, been burned by a bad experience or just not realised the promised return?

Agenda:

• When to make the leap into customer service automation
• 5 top tips for creating a state-of-the-art customer service strategy from automation to human touch
• What good looks like with automated customer service and if AI really makes a difference