Webinars

Presented by:

Jonathan Beirne

musicMagpie Head of Customer at Entertainment Magpie Click to read more...

Kelly Davey

Solvemate Account Executive Click to read more...

Steve Hurst

Engage Business Media Editorial Director Click to read more...

28th January 2021
12:00

The promise of chatbots for customer service has been hyped for many years. A steady presence on the Gartner hype cycle which peaked in 2020, 2021 will see chatbots move into the ‘slope of enlightenment’ where adoption is industry standard. Chatbots for customer service are now the new normal! Has your business made the leap, been burned by a bad experience or just not realised the promised return?

Agenda:

When to make the leap into customer service automation
5 top tips for creating a state-of-the-art customer service strategy from automation to human touch
What good looks like with automated customer service and if AI really makes a difference

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Webinars

Sponsored by

Presented by:

Jonathan Beirne

Kelly Davey

Steve Hurst

musicMagpie case study: The chatbot requirement tipping point – when is it time to automate?

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Webinars

Sponsored by

Presented by:

Jonathan Beirne

Kelly Davey

Steve Hurst

musicMagpie case study: The chatbot requirement tipping point – when is it time to automate?

You may also like...

Change is the only Constant in the Contact Centre...

How can AI enhance your customer experience?...

Post-pandemic customer retention insights: Keeping the...

Virtual Future of the Contact Centre Case Study Preview:...

Virtual Future of the Contact Centre Case Study Preview:...

How Mobile is Transforming Customer Engagement with Koby...

Guidebook: How to create social media content that shines...

How to Create a Consumer App...

Enhancing Agent Engagement: 5 WEM Strategies to Drive...

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