Webinars

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Presented by:

Adrian Swinscoe

Adrian Swinscoe

Best-selling author, Forbes contributor, speaker, advisor and aspirant CX Punk Click to read more...
Jo Causon

Jo Causon

Institute of Customer Service Chief Executive Officer Click to read more...
Simon Johnson

Simon Johnson

Freshworks General Manager Click to read more...
Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to read more...
02nd February 2021
12:00

What should you expect in 2021? Following the release of the CX Mandate- where Freshworks conducted a survey of 1,500 customer service leaders to identify key themes that customer service teams should know to be better prepared for the future, we hear from CX experts on what to expect and what to prioritise in this coming year.

Whilst 2020 was a time of change based on great necessity, 2021 asks further questions regarding customer loyalty, engagement and how to deliver an excellent experience. Join us as we look at the trends and the events that every CX leader should be aware of. In this session, you will hear from the thoughts and opinions of Jo Causon, CEO of the Institute of Customer Service and Adrian Swinscoe, CX leader alongside Simon Johnson, General Manager for the UK&I at customer engagement platform leader Freshworks.

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