Sponsored by

Presented by:

Chris Ezekiel

Chris Ezekiel

Creative Virtual Founder & CEO Click to
Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to
04th June 2020

Advancements in chatbot, virtual agent and conversational AI technologies have made them a go-to solution for providing easy-to-use and cost-effective customer support on digital channels. Customers are becoming more comfortable with using self-service options and appreciate being able to get help instantly at any time of the day or night. Companies benefit from reducing demand on contact centre agents and improving their customer experience.

If you have a chatbot or virtual agent on your roadmap, need to upgrade a poor performing self-service tool or are curious about successful use cases, join us for a behind-the-scenes look at this technology.

Through a series of live demonstrations, we’ll explore:

  • Best practices fordeploying and optimising conversational self-service
  • Questions to ask when selecting a chatbot or virtual agent solution
  • Tips for using AI and machine learning to improve performance
  • Guidelines for implementing seamless handover to live chat
  • Current live use cases and results from organisations around the world


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