Sponsored by

Presented by:

Kate Leggett

Kate Leggett

Forrester VP and Principal Analyst Click to
Ryan Hollenbeck

Ryan Hollenbeck

Verint Systems Senior Vice President, Marketing Click to
Chris Wood

Chris Wood

Engage Business Media Managing Director Click to
31st July 2014

Customer engagement goes beyond managing the customer experience.

The new breed of customer expects minimal effort, instant gratification, and a highly personalised experience.

Find out how providing relevant context and empowering your customers to tailor their own experiences motivates them to invest in your product, service or brand.

Join Kate Leggett, Principal Analyst, Forrester and Ryan Hollenbeck, SVP of Marketing, Verint as they discuss how

  • Enriching customer interactions to optimize customer engagement
  • Using customer feedback to improve enterprise processes
  • Prioritising agent engagement to deliver a highly-productive workforce

​……..will help you compete in the complex and evolving world of customer engagement

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