Kate LeggettForrester VP and Principal Analyst Click to read more...
Ryan HollenbeckVerint Systems Senior Vice President, Marketing Click to read more...
Chris WoodEngage Business Media Managing Director Click to read more...
Transforming Customer Engagement: Don’t Just Deliver Experiences, Engage
Customer engagement goes beyond managing the customer experience.
The new breed of customer expects minimal effort, instant gratification, and a highly personalised experience.
Find out how providing relevant context and empowering your customers to tailor their own experiences motivates them to invest in your product, service or brand.
Join Kate Leggett, Principal Analyst, Forrester and Ryan Hollenbeck, SVP of Marketing, Verint as they discuss how
- Enriching customer interactions to optimize customer engagement
- Using customer feedback to improve enterprise processes
- Prioritising agent engagement to deliver a highly-productive workforce
……..will help you compete in the complex and evolving world of customer engagement