Claire SportonConfirmit VP Customer Experience Click to read more...
Chris WoodEngage Business Media Managing Director Click to read more...
Turn VOC Data Into Action
Pearson’s law states, “When performance is measured, performance improves. When performance is measured and reported back, the rate of improvement accelerates.”
You can listen to customers, amass all the data in the world, and even share it with your organization. But data is just data until you do something with it.
Claire Sporton, Vice President, Customer Experience Management, Confirmit, will reveal how to Turn VoC Data into Action in Five Steps. She will walk you through her five rules of acting on customer data and how best to apply it to your organization.