Sponsored by

Presented by:

Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to
Tom Lodge

Tom Lodge

Links of London eCommerce Director Click to
23rd March 2016

time: 12pm gmt

Managing the customer service experience for Links of London North America and Links of London UK as well as Folli Follie could potentially see a range of complicated systems and potential support team chaos. Yet Tom Lodge, eCommerce Director at The FF Group was able to establish a sense of calm and zen bringing order and efficiency to his multi-brand. In this webinar, he’ll share their customer service case study.

He’ll discuss:

– How he improved their outsourced call centre visibility

– Implementing a multi-brand configuration

– The pros and cons of switching on Customer Satisfaction (CSAT)

– The challenges of reporting and road to clarity

– The future; self-service, chat and CRM integrations


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