Sponsored by

Presented by:

Claire Sporton

Claire Sporton

Confirmit SVP of CX Innovation Click to
Steve Hurst

Steve Hurst

Engage Business Media Editorial Director Click to
22nd January 2019


What are your worst habits? Biting your fingernails? Swearing? Expecting everyone in the business to care as much about Net Promoter Score as you do?

Confirmit surveyed 700 customer experience professionals and we’ve crunched the numbers to reveal the five habits that underpin the most successful programs.

Join Claire Sporton, SVP CX Innovation at Confirmit as she reveals the habits you need to adopt to get your program to fly. She’ll explain:

  • The importance of setting clear goals (expect to hear the phrase “show me the money!”)
  • Why tangible action is better than chasing the metrics
  • How to get everyone behind your program to drive a customer-centric culture
  • Why the phrase “what’s next?” should never be far from your lips in 2019.

67% of CX professionals we surveyed don’t believe their programs are driving innovation. Register for this webinar today to make sure you’re not one of them.


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