Steve HurstEngage Business Media Editorial Director Click to read more...
Gabriele MinettiCHILI CRM & Customer Services Project Manager Click to read more...
How online streaming company increased customer satisfaction and productivity
Thursday 20th August, 12.00 noon bst
CHILI S.p.A. is an online movie streaming and download service available on all devices connected to the Internet, that now delivers support across Italy, Germany, Poland, Austria and the UK.
They’ll share the following:
- Why they focused on a multichannel approach
- The impact of using proactive live chats for customer support
- How they used customer journeys to build a knowledge base for self-service
- Why improving their search engine is the next big thing
Join CHILI in this live webinar as they share how they built a team with an e-mail and live chat satisfaction rating of 95% and were able to reduce their open tickets by 60%.
- Steve Hurst – Engage Customer Editorial Director
- Gabriele Minetti – CRM & Customer Services Project Manager, CHILI
Please Note: If you can’t attend the webinar at this time, you will receive a recorded playback after the webinar is held, but you will still need to register.