Webinars

Sponsored by

Presented by:

Chris Wood

Chris Wood

Engage Business Media Managing Director Click to read more...
Charlotte Dunsterville

Charlotte Dunsterville

Sure International Customer Experience Director Click to read more...
Henry Thompson

Henry Thompson

Zendesk Director of Customer Success EMEA Click to read more...
28th May 2015

WEBINAR TIME: 3:30PM

In this live co-presented webinar, Charlotte Dunsterville from Sure Telecom will share how they were able to apply a practical approach to designing a great customer experience, by using customer journeys to put the customer perspective at the forefront of their business. She’ll be joined by Henry Thompson, Director of Customer Success at Zendesk who’ll outline how this approach is driving loyalty and success across many industries.

By joining this webinar you’ll learn:

  • How Sure refocused their approach around the customer journey
  • Why involving your agents matters
  • Which metrics are most meaningful
  • Tips for successful implementations

Webinar

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