Chris WoodEngage Business Media Managing Director Click to read more...
Charlotte DunstervilleSure International Customer Experience Director Click to read more...
Using Customer Journeys to engineer a great Customer Experience
WEBINAR TIME: 3:30PM
In this live co-presented webinar, Charlotte Dunsterville from Sure Telecom will share how they were able to apply a practical approach to designing a great customer experience, by using customer journeys to put the customer perspective at the forefront of their business. She’ll be joined by Henry Thompson, Director of Customer Success at Zendesk who’ll outline how this approach is driving loyalty and success across many industries.
By joining this webinar you’ll learn:
- How Sure refocused their approach around the customer journey
- Why involving your agents matters
- Which metrics are most meaningful
- Tips for successful implementations