Knowledge - Insights: White Papers

A national study of 1,000 American consumers to investigate the attitudes, preferences and behaviors regarding customer touchpoints and engagement within the specific context of self-service, customized or personalized service and the hot topics of messaging, virtual assistants and chatbots.

Similar surveys asking some of the same questions in the same period were conducted by Aspect in Germany, Spain and in the U.K.

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Engage Customer Insights offers free downloads for registered users. Please complete the form. In addition to providing the white paper download, this also gives you access to our free weekly newsletter and the opportunity to receive invites to our world-class events and webinars.

2017 Aspect Consumer Experience Index

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