Knowledge - Insights: White Papers

What we’ve learnt

It may seem as if we’re more tech-savvy now than we were fifty years ago, but is this really the case?
It’s true that we’ve become more adept at identifying and developing useful technologies, but the pace of
adoption today is still relatively slow – just look at the likes of IP Telephony and cloud-based solutions.

This may be because new technologies must overcome so many teething problems before they
enter the mainstream. Few businesses are willing to gamble on a new and shiny solution if there
are question marks over its security credentials, its ability to improve services, or whether it will
deliver real value.


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Back to the future: What we’ve learnt from the history of contact centre innovation

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