Knowledge - Insights: White Papers

Guide to Selecting a Virtual Agent or Chatbot Vendor: Forget the Technology & Focus on Experience

Featuring tips from industry experts

Digital self-service is at the top of companies’ must-have lists, and AI-powered virtual agents and chatbots are the perfect tools for providing it. However, if your virtual agent or chatbot doesn’t deliver a consistently positive experience, it would be better to not offer one at all.

That’s why you should forget about the technology and focus your selection profess on asking vendors the right questions about their skills and experience to make your solution successful.

This vendor selection guide takes you through:

  • six essential areas of vendor knowledge and experience
  • the role each area has in the success of your virtual agent or chatbot
  • the most important questions to ask about experience during your procurement process
  • tips from 10 industry insiders with a combined 83 years of experience in the virtual agent and chatbot field

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Guide to Selecting a Virtual Agent or Chatbot Vendor: Forget the Technology & Focus on Experience

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