Knowledge - Insights: White Papers

A unique tool for service excellence, a measure of Consideration Symmetry

What was missing was a tool capable of producing scientific proof of the correlation between customer satisfaction and the quality of managerial relationships, perceived largely intuitively until now

Since the creation in the USA, in 1995, of the renowned indicator of customer satisfaction, the American Customer Satisfaction Index, countless rankings have been devised to measure the quality of customer relationships, customer satisfaction and the motivation and well-being of employees. It can get pretty confusing… So why the Service Culture Barometer© today ?

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Service Culture Barometer

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