Knowledge - Insights: White Papers

Sustaining Customer Experience Amidst the Coronavirus Threat

The coronavirus continues to wreak havoc on people’s physical as well as economic wellbeing. Businesses are not untouched, either, with events getting cancelled, travel minimized, and employees being asked to work from home. The one thing companies can ill-afford to mess up in this difficult environment is their customer experience (CX). Here are four things they can do to sustain and even improve CX in the face of this new threat.

 

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Sustaining Customer Experience Amidst the Coronavirus Threat

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