Knowledge - Insights: White Papers


By 2020, over 80% of businesses in the UK are expected to have a chatbot solution. However, brands are still facing challenges when it comes to delivering full value from their chatbots and other AI solutions. To find out more, we spoke to a range of industry experts including early chatbot adopters to capture key trends and insights. If you’re considering using artificial intelligence to make your business more efficient, this is your guide to how, when and why to introduce chatbot technology.


We surveyed digital and technology experts from a broad range of sectors across the UK and asked them about the adoption of chatbot technology within their organisations.

Speaking directly with those implementing in this space we found optimism and passion for the future of AI-rooted automated customer contact. Some brands remain cautious about the maturity of the technology, but those that have embraced chatbot integration within their CX function are seeing value.

Successful implementations have grown globally and customers are warming up to chatbots. We found many organisations are planning to include conversational AI technologies in their strategic roadmaps. If this is something that’s on your agenda, read on…

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The Rise Of Chatbot Solutions Customer Experience

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