Knowledge - Insights: White Papers

The Talkdesk Customer Experience Maturity Model

Companies want to improve their customer experience (CX) maturity and are working hard, taking steps to get there, but often continue to fall short. Why?

Frequently it’s because they don’t know enough about their starting off point when taking the first steps in their transformation journey.

Want to really understand how you measure up now, and where you need to focus?

Download the white paper to learn how the Talkdesk CX Maturity Model™ helps organisations take the critical first step of measuring themselves in nine core areas of CX to develop a vision and roadmap for reaching their ideal future state.

Download this white paper - and get the latest Engage Customer news

Engage Customer Insights offers free downloads for registered users. Please complete the form. In addition to providing the white paper download, this also gives you access to our free weekly newsletter and the opportunity to receive invites to our world-class events and webinars.

The Talkdesk Customer Experience Maturity Model

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