Knowledge - Insights: White Papers

More and more organizations are understanding the value of delivering a high-quality customer experience and investing in improving their CX assurance processes. Automating CX assurance efforts, like testing and monitoring, top the list of ways to improve their CX assurance efforts.

CX Assurance involves measuring and detecting CX flaws from a customer’s perspective throughout
the development process, from design through functional and regression testing, to performance testing, and on to monitoring. Done best, it should be in real-time, and automated to enable more testing and monitoring with greater precision.

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Top 6 Benefits of Improving Your CX Assurance

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