Confirmit records record revenues ahead of its 20th birthday
VOC and market research vendor Confirmit reports that 2015 was its strongest year to date, marking its 10th consecutive year of profitability. As the company approaches its 20th anniversary, Confirmit achieved record revenue, continued to operate with no debt, and finished the year with 25 per cent Q4 growth in new customer revenue over Q4 2014.
“2015 was an important year for all of us here at Confirmit,” said Henning Hansen, Confirmit President and CEO. “Organisations across the globe are recognising the value of engaging customers to improve business results, which in turn drives tremendous customer engagement with our solutions. Fuelled by the momentum of 2015, we are well positioned for success in 2016.”
In 2015, Confirmit launched its presence in Australia with the acquisition of Information Research Management (IRM). To support this growth, Confirmit released its Australian Software-as-a-Service (SaaS) environment, which introduced a highly-resilient, low-latency service to customers in the region.
Confirmit’s best-in-class technology solutions continue to drive success for companies around the world. In 2015, the company expanded its customer base to include many new Global 1000 organisations and world-leading Market Research businesses. New customers included Canon Solutions America, Empire Today, Grainger, OpenText, MarketProbe, and Phronesis Partners. Confirmit customer Philadelphia Insurance was also recognised by the 2015 Gartner & 1to1 Media Customer Experience Excellence Awards and 1to1 Media Customer Champion Awards.
“As Canon Solutions America continues to invest in the Enterprise Managed Services Division, we need to ensure we are consistently delivering a premium service level,” explains Valerie Belli, Vice President, Enterprise Managed Services Division, Canon Solutions America. “Our implementation of Confirmit Horizons to develop a well-structured Voice of the Customer programme is already helping us to achieve our vision to put the customer at the centre of everything we do.”
Championing the Business Value of Customer Experience
A significant milestone for Confirmit, and the broader customer experience industry as a whole, was the record number of applicants for the company’s ACE (Achievement in Customer Excellence) Awards. Celebrating its 10th anniversary, the ACE Awards programme recognises outstanding achievement in customer experience. Last year the awards saw a rise in submissions of more than 15 per cent, signalling increased industry attention to customer engagement as a critical business strategy. 2015 ACE Award winners included 21st Century Insurance Inc., AIG, CyberSource, Dell, Deltek Inc., Digital insight, Infor, Roche, Siemens Building Industries, Tyco SimplexGrinnell, and many more.
Key Technology Milestones
For the second consecutive year, Confirmit achieved a record 100 per cent uptime across all of its web-based SaaS environments in Europe and the Americas. Additionally, Confirmit released Version 19 of its award-winning Confirmit Horizons solution. Ease of design, deployment across the full range of channels, combined with state-of-the-art analytics and sophisticated reporting in multiple formats was the focus of the release, which highlights the growing need for self-service management and maintenance of global programmes.
Awards and Recognition
Affirming Confirmit’s progress in 2015, the company achieved a record number of industry accolades and awards. Most notably, Confirmit was named a winner of the Customer Experience Vendor Excellence (CxVE) Awards by Temkin Group. The award recognises companies that provide products and services that help companies improve the customer experience they deliver. Other notable recognitions and award wins include:
- A Total Economic Impact™ (TEI) study conducted by Forrester Consulting and commissioned by Confirmit uncovered a 322 per cent potential Return on Investment for financial services and insurance organisations using Confirmit Horizons over a three-year risk-adjusted period
- Fourth consecutive CUSTOMER magazine TMC Labs Innovation Award, a second consecutive CUSTOMER magazine Product of the Year Award, a CRM Excellence Award win for the sixth consecutive year and CUSTOMER magazine’s Customer Experience Innovation Award
- For the second consecutive year, Terry Lawlor, Confirmit’s EVP of Product Management was named in Survey Magazine’s Technology Trendsetter list
- Inclusion in 10 major industry reports by leading analysts including Aberdeen, Gartner, Ovum, Temkin and Ventana Research.