LIVE FROM THE LONDON STOCK EXCHANGE on 27th June from 11AM-12:00PM BST
![Steve Bell](https://www.engagecustomer.com/hubfs/engage-2022/img/logos/Speakers/Steve%20Bell.png)
Stephen Bell
Verint VP, EMEA Solutions ConsultingFollowing acquisition of Witness Systems by Verint Systems, I was appointed to lead the combined EMEA Pre-Sales team. Full responsibility for directing all Pre-Sales activity across EMEA region including Pre-Sales Consulting, Bid Management and Quote Desk.
![David Cousins](https://www.engagecustomer.com/hubfs/engage-2022/img/logos/Speakers/David%20Cousins.png)
David Cousins
Amazon Web Services Principal Sales SpecialistWorking with organisations to deliver innovative and agile solutions for superior Customer Experience Management; AI, Automation, Contact Centre, Engagement Management, Workforce Optimisation and Analytics, coupled with practitioner consultancy. I help organisations to find the balance within the cost vs service conundrum faced by all businesses today, both large and small. Subsequently helping organisations to be innovative, whilst getting the basics right too!
![Engage-Speaker-Martin Hill-Wilson](https://www.engagecustomer.com/hubfs/Event%20Speakers/New%20Website%20Cut%20out%20Speakers/Engage-Speaker-Martin%20Hill-Wilson.png)
Martin-Hill Wilson
Brainfood Consulting OwnerMartin was CEO of one of the first BPOs and CX consultancies in the UK. He then spent a decade in the systems integration industry positioning the value of new technology and the associated change agenda. He is now in his fifteenth year as Brainfood Consulting offering a mix of services. These include Empathy Check Ups - Critical Conversations: design & hosting - CX: evolution & optimisation - Self-Service: optimisation & growth - Customer Contact Strategy - Chairing & Keynotes - Thought Leadership: spoken & written.
Current topics include optimising and scaling self-service, extracting more value from technology, fixing capability gaps in advanced CX organisations and embedding emapthy as a foundation for improved CX & EX engagement.
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