Knowledge - Insights: Podcasts

Today our Editor, Lizzie Akass, is delighted to be joined by Julie Roberts, Customer Service Manager UK and Ireland at Vue Entertainment, and case study presenter at our 2019 Customer Engagement Transformation Conference. Julie is responsible for the overall customer service strategy, and the deployment of new technology into the outsourced contact centre, for Vue Entertainment. Julie is passionate about issues faced in customer service and delivering meaningful and manageable change.