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The Voice of Customer Experience: Gerry Brown and Nick King



In our latest episode of the The Customer Engagement Examples of Excellence Podcast we meet Nick King, Insight Director at AutoTrader.

In this interesting and insightful discussion, Nick takes us on a journey thorough the fast-moving world of car buying and selling and shares how data and insight has dramatically redrawn that landscape.

Nick shares that much of his team's initial activity is carried out online due to the vast amount of data available. This means that consumers are much better informed, dealers can turn over their stock more swiftly and the customer experience for all is significantly enhanced.

Nick also provides a valuable and data rich update on the state of Electric Vehicle (EV) adoption in the UK. With strong evidence that much of the “negative” sentiment is unfounded, there are many good reasons for consumers to “charge” into buying an EV. 

Nick King

Nick King

AutoTrader Insights Director
A consumer psychologist and expert in digital media and marketing, possessing the experience to analyse and interpret trends in consumer adoption of technology and develop strategies for customer acquisition and retention through digital and offline channels.  

Nick joined Auto Trader in January 2007 running Business Intelligence and in 2010 built the retailer insight team running master classes and webinars.  He also makes short films to evangelise about data and Insight and speaks regularly at conferences in Europe, Canada and North America.

Nick is also a visiting lecturer  in consumer psychology at Anglia Ruskin University, Cambridge. 

After graduating from Loughborough in 1986 , Nick spent years in advertising and planning at Dorlands and Lintas, was a guitarist with Great Northern Electrics, a publisher on HiFi magazines at Petersen/EMAP and a research Director at Media agency Carat/Difiniti  responsible for a team of researchers advising a range of Blue-chip clients  on the development of their marketing and communications strategies in the Digital arena.

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