DATE: 22nd JANUARY
TIME: 12PM GMT
What are your worst habits? Biting your fingernails? Swearing? Expecting everyone in the business to care as much about Net Promoter Score as you do?
Confirmit surveyed 700 customer experience professionals and we’ve crunched the numbers to reveal the five habits that underpin the most successful programs.
Join Claire Sporton, SVP CX Innovation at Confirmit as she reveals the habits you need to adopt to get your program to fly. She’ll explain:
- The importance of setting clear goals (expect to hear the phrase “show me the money!”)
- Why tangible action is better than chasing the metrics
- How to get everyone behind your program to drive a customer-centric culture
- Why the phrase “what’s next?” should never be far from your lips in 2019.
67% of CX professionals we surveyed don’t believe their programs are driving innovation. Register for this webinar today to make sure you’re not one of them.
Claire has specialized in customer feedback for well over 15 years. Claire has run programmes in the Financial Services sector, and more recently supported a wide range of organizations in the development and implementation of programs that not only drive improvement in customer experience but deliver measurable business results.
Claire’s passion is to ensure that Confirmit’s clients’ programmes help to build a truly customer centric culture, breaking down the silos and empowering individuals across the organisation to do the right thing for both their customers and the business as a whole.
Steve is a successful career journalist, thought leader and published author with a wealth of experience in all forms of media, both offline and online, including local and national press, trade and business publications, TV and radio, websites, social media and online web event broadcasting. Engage Business Media has rapidly established itself as beacon of thought leadership in a rapidly changing customer and employee environment. Steve is widely recognised as one of the world’s leading journalistic authorities in the fields of customer and employee engagement strategy and the increasingly important role of multichannel customer engagement strategies in business.